January 10, 2012

Jawapan Balas Dari Restoran Secret Recipe


Flashback entri First Time Rasa Tak Puas Hati Makan di Secret Recipe. Semalam saya menerima e-mail balas berkenaan entri saya ini dari pihak Secret Recipe. Inilah e-mail mereka:

Dear Mr. Eyriqazz,
Thank you for your feedback and details provided.

We wish to firstly apologise on the encounter on behalf of the outlet concerned.

We have logged in this case for the Operations Management's verification and investigation on the outlet and staff concerned.
Rest assured, the outlet's Operations Management will address the staff and corrective measures and guidance will be undertaken to improve their service delivery.

Once again, we thank you for your feedback for our action and our gratitude for your patronage and continuous support.
Regards,
Secret Recipe Cakes & Café
Umm, okla, at least ada jawapan balas but honestly saya tak rasa begitu impress dengan jawapan yang diberikan. Macam standard jawapan ja. Takpelah, maybe one day terjahi sekali lagi tengok camne. One day tu pun not sure bulan depan or tahun depan kan?
P/s :  Rule number one: The customer is always right. Rule number two: If the customer is wrong, see rule number one! Hik3...
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Posted by AJ at 3:29 PM
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20 comments:

  1. Fazlinil IrmaJanuary 10, 2012 at 3:31 PM

    kalau SR bg kupon/voucher tanda minta maaf. kan best. sejuk sikit hati. :)

    ReplyDelete
  2. ChotJanuary 10, 2012 at 3:32 PM

    apa punye rule tu(rules no 2)? tak pernah dengar pun abg eyriqazz? haha

    ReplyDelete
  3. LaLa mhdnorJanuary 10, 2012 at 3:35 PM

    selalu makan cake je, hehehe
    x pernah makan makanan lain kat sana?

    ReplyDelete
  4. mamasuriJanuary 10, 2012 at 3:39 PM

    i suka rule no 2...eheheh

    ReplyDelete
  5. MyvitrdJanuary 10, 2012 at 3:47 PM

    ingat dia nak jemput blogger untuk buat test makan lagi.. hehehe

    ReplyDelete
  6. Sidratul MuntahaJanuary 10, 2012 at 3:49 PM

    ucapan standrad.
    tapi harap2 ade corrective action.
    klu tak,takde bezanya dgn nando's management aritu la.
    time kes Mama Zharfan kena thun sudah.
    dpt email tpi lepas tu tak corrective action.

    ReplyDelete
  7. sarahJanuary 10, 2012 at 3:52 PM

    depa kena balas untuk nak jaga hati customer..yang best kita punya komplen depa tengok..baru depa tau, servis depa camna..

    ReplyDelete
  8. UnknownJanuary 10, 2012 at 3:55 PM

    so,customers are always right

    ReplyDelete
  9. Geng BorakJanuary 10, 2012 at 4:09 PM

    rule number 3: ???

    ReplyDelete
  10. MatjoeJanuary 10, 2012 at 4:17 PM

    haha, sib baik kek masih sama rasa sedapnya

    ReplyDelete
  11. atreyu strangeJanuary 10, 2012 at 4:34 PM

    Kebetulan juga, I am having issues with them jugak. Boleh baca kat sini: http://www.facebook.com/SecretRecipeMsia/posts/10150460292630805.

    Sayang sekali, sampai hari ni masih tertunggu2 panggilan dari mereka. Jangan panggilan hangit dah ler. Hukhuk.

    ReplyDelete
  12. JAIJanuary 10, 2012 at 4:46 PM

    Gua rasa - Rule number two: If the customer is wrong, LEMPANG jerrrr..wakakakaka

    ReplyDelete
  13. Yuyu ZulaikhaJanuary 10, 2012 at 5:30 PM

    saya rasa, dorang confiused dengan Conrdon Bleu kot! jagung tu, sepatutnya Cordon Bleu punya.. -.-'

    ReplyDelete
  14. MAYJanuary 10, 2012 at 5:43 PM

    suke betul part pesanan tu..hihihi

    ReplyDelete
  15. Mama ZharfanJanuary 10, 2012 at 5:52 PM

    jwpn standars ajer tu hehe

    ReplyDelete
  16. AJJanuary 10, 2012 at 6:53 PM

    #Fazlinil Irma:yup...dan itulah yang kenny rogers dan mcd did..at least sejuk skit hati...it's ok...byk lagi restoran lain boleh saya pergi

    #ishy77:hik3,betoik3 tak pernah dengar rules no. 2 tu?

    #LaLa :kek dia ok..sedap...

    #mamasuri:saya pun suka

    ReplyDelete
  17. AJJanuary 10, 2012 at 6:55 PM

    #Myvitrd :umm..dalam mimpi kot..

    #Sidratul Muntaha :biasalah..masuk telinga kanan keluar telinga kiri..

    #sarah :kalau balas tapi lepas tu tak improve,takde guna juga

    #Rozuan Ismail :hik3, nope always...maksud tersiratnya adalah, jangan ambil ringan feedback pengguna...nobody like to complaint without a valid reason
    #

    ReplyDelete
  18. AJJanuary 10, 2012 at 6:58 PM

    #KiD:rule no tiga...jangan pandang ringan feedback seorang bloggers..ianya boleh jadi macam mlm skim..kih3

    #Matjoe:tuhla..weekend aritu wifey ajak pi sr lagi..terus eden cakap, no, no...

    #atreyu strange :mungkin mereka fikir mereka dah too establish n don't care much about our feedback

    #JAI :Haah,especially kalau customer tu kekasih gelap rozita che wan..kih3

    ReplyDelete
  19. AJJanuary 10, 2012 at 7:00 PM

    #yuyu Zulaikha :tak yuyu..ni menu lepas improvement..but it getting worse from good..

    #CIK MAY :suka-suka

    #Mama Zharfan:bila baca pun dah ble agak ayat copy n paste ajar sedapkan halwa telinga..

    ReplyDelete
  20. SharinginfozJanuary 10, 2012 at 9:25 PM

    memang tak puas hati kalau bagi voucher rm50 ok juga

    ReplyDelete

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