January 10, 2012

Jawapan Balas Dari Restoran Secret Recipe


Flashback entri First Time Rasa Tak Puas Hati Makan di Secret Recipe. Semalam saya menerima e-mail balas berkenaan entri saya ini dari pihak Secret Recipe. Inilah e-mail mereka:

Dear Mr. Eyriqazz,
Thank you for your feedback and details provided.

We wish to firstly apologise on the encounter on behalf of the outlet concerned.

We have logged in this case for the Operations Management's verification and investigation on the outlet and staff concerned.
Rest assured, the outlet's Operations Management will address the staff and corrective measures and guidance will be undertaken to improve their service delivery.

Once again, we thank you for your feedback for our action and our gratitude for your patronage and continuous support.
Regards,
Secret Recipe Cakes & Café
Umm, okla, at least ada jawapan balas but honestly saya tak rasa begitu impress dengan jawapan yang diberikan. Macam standard jawapan ja. Takpelah, maybe one day terjahi sekali lagi tengok camne. One day tu pun not sure bulan depan or tahun depan kan?
P/s :  Rule number one: The customer is always right. Rule number two: If the customer is wrong, see rule number one! Hik3...

20 comments:

  1. kalau SR bg kupon/voucher tanda minta maaf. kan best. sejuk sikit hati. :)

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  2. apa punye rule tu(rules no 2)? tak pernah dengar pun abg eyriqazz? haha

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  3. selalu makan cake je, hehehe
    x pernah makan makanan lain kat sana?

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  4. ingat dia nak jemput blogger untuk buat test makan lagi.. hehehe

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  5. ucapan standrad.
    tapi harap2 ade corrective action.
    klu tak,takde bezanya dgn nando's management aritu la.
    time kes Mama Zharfan kena thun sudah.
    dpt email tpi lepas tu tak corrective action.

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  6. depa kena balas untuk nak jaga hati customer..yang best kita punya komplen depa tengok..baru depa tau, servis depa camna..

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  7. haha, sib baik kek masih sama rasa sedapnya

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  8. Kebetulan juga, I am having issues with them jugak. Boleh baca kat sini: http://www.facebook.com/SecretRecipeMsia/posts/10150460292630805.

    Sayang sekali, sampai hari ni masih tertunggu2 panggilan dari mereka. Jangan panggilan hangit dah ler. Hukhuk.

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  9. Gua rasa - Rule number two: If the customer is wrong, LEMPANG jerrrr..wakakakaka

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  10. saya rasa, dorang confiused dengan Conrdon Bleu kot! jagung tu, sepatutnya Cordon Bleu punya.. -.-'

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  11. suke betul part pesanan tu..hihihi

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  12. #Fazlinil Irma:yup...dan itulah yang kenny rogers dan mcd did..at least sejuk skit hati...it's ok...byk lagi restoran lain boleh saya pergi

    #ishy77:hik3,betoik3 tak pernah dengar rules no. 2 tu?

    #LaLa :kek dia ok..sedap...

    #mamasuri:saya pun suka

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  13. #Myvitrd :umm..dalam mimpi kot..

    #Sidratul Muntaha :biasalah..masuk telinga kanan keluar telinga kiri..

    #sarah :kalau balas tapi lepas tu tak improve,takde guna juga

    #Rozuan Ismail :hik3, nope always...maksud tersiratnya adalah, jangan ambil ringan feedback pengguna...nobody like to complaint without a valid reason
    #

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  14. #KiD:rule no tiga...jangan pandang ringan feedback seorang bloggers..ianya boleh jadi macam mlm skim..kih3

    #Matjoe:tuhla..weekend aritu wifey ajak pi sr lagi..terus eden cakap, no, no...

    #atreyu strange :mungkin mereka fikir mereka dah too establish n don't care much about our feedback

    #JAI :Haah,especially kalau customer tu kekasih gelap rozita che wan..kih3

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  15. #yuyu Zulaikha :tak yuyu..ni menu lepas improvement..but it getting worse from good..

    #CIK MAY :suka-suka

    #Mama Zharfan:bila baca pun dah ble agak ayat copy n paste ajar sedapkan halwa telinga..

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  16. memang tak puas hati kalau bagi voucher rm50 ok juga

    ReplyDelete

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